Expertise and Skills

  • With over 20 years of experience in global logistics and supply chain management, I have a proven track record in optimizing logistics operations, enhancing supply chain efficiencies, and driving continuous improvement. My expertise spans domestic and international transportation management, shipping, freight forwarding, customer onboarding, and change management. I am dedicated to fostering strategic alignment and delivering significant cost savings through innovative and analytical approaches.

  • Systems Integration

    Data Analysis

    Supply Chain Optimization

    Strategic Planning

    Cross-Functional Collaboration

    Process Improvement

    Project Management

    Financial Acumen

    Revenue Growth

    Operational Excellence:

  • As a Director of Client Services

    Team Management: Led team of client service managers overseeing 3PL transportation planning, procurement, and cost optimization. 

    Training & Development: Developed and delivered training modules on supply chain management best practices. Conducted workshops and seminars to enhance team capabilities and customer satisfaction.

    Program Management: Directed programs for service level analysis, freight spend optimization, and business intelligence tool integration. 

    Customer Strategic Alignment: Implemented a strategic alignment program with executive-level stakeholders, enhancing collaboration and achieving aligned objectives.

    Risk Mitigation: Developed business continuity tactics during supply chain disruptions, ensuring minimal impact on client operations.

    Business Reviews: Improved quarterly business reviews and monthly performance dialogues improving the review of key performance indicators (KPIs) and metrics to reveal and address true drivers of excellence and forecast scenarios which and likely outcomes based on tactical changes, strategic alignment and economic drivers.

    Data-Driven Decision Making: Leveraged business intelligence tools to identify cost-saving opportunities and drive strategic initiatives, resulting in substantial operational improvements.

    Client Retention: Salvaged relationships and revenue streams tied to critical clients on the brink of departure by improving project management and service delivery..

    As Branch Manager, Global Services

    Financial Performance: Managed P&L and implemented process improvement, leading to enhanced financial performance and operational excellence.

    Process Improvement: Revamped operational business models with a focus on continuous improvement, automation, and analytics, significantly improving decision-making processes.

    As Senior Director Service Delivery, International Supply Chain

    Project Management: Deployed project management methodology and system to deliver high-quality global projects on time and within budget, while managing a team of PMI certified project managers and operational implementation specialists across North American, Asia-Pacific and European regions.

    Stakeholder Management: Engaged customers and stakeholders to align project scope and resources, solve project challenges and presented regular status reports to ensure transparency and alignment.

    Process Improvement: Closed the gap between customer expectations and project deliverables by developing a post-award project initiation process, reducing the time to go-live and revenue capture by weeks.

    Project Charter Compilation: Redefined the project charter development process by assigning critical components across functional teams, improving definition, narrowing scope and to better capture customer business requirement, IT, and EDI requirements.

    Service Transformation: Transformed Service Delivery team into a consultative group serving internal and external customers as subject matter experts on various supply chain aspects, including integration, accelerating change and transition, supplier management and training, and process improvements and compliance.

    In Key Account Management Roles

    Operational Coordination: Coordinated warehouse receiving, planning, routing, bookings, export document preparation, and delivery to ensure seamless operations.

    Standard Operating Procedures: Documented, implemented, and audited standard operating procedures to maintain consistency and quality in service delivery.

    Key Performance Indicators and Metrics: Established, monitored and reported on the most appropriate set of KPIs to measure activities tied to the health of the supply chain and logistics activities.

    Root Cause and Corrective Actions: Led problem-solving activities and the investigation of root cause. Developed and executed corrective action plans monitored for viability, sustainability and opportunity for continuous improvement.

    Stretch Assignment Project, Mumbai, India

    Soft Skills and Technical Training: Developed and delivered comprehensive soft skills training for supervisors and managers, as well as freight forwarding system training for new hires. This included an introduction to international freight forwarding activities, documentation, processing, and customer service.

    Employee Retention Strategies: Provided insight and consultation to HR teams to reduce employee turnover in a highly competitive talent market. The strategies implemented helped in retaining top talent at the service center.

    Global Training Initiatives: The success of the training programs in Mumbai led to widespread recognition among global leaders, resulting in invitations to deliver these modules at service centers in Manila, Philippines, and Chengdu, China.

  • Honed over years of progressively more complex roles and responsibilities, my expertise includes:

    Domestic and International Transportation Management

    Warehouse Management

    Leadership and Team Development

    International Freight Forwarding

    Branch Management

    Business Development

    Negotiation and Vendor Management